Pocket Pet Support

Need a hand with Pocket Pet: Mini Companion? Email support@pocketpetapp.com.

We usually reply within a few days.

Frequently asked questions

How do I restore a purchase?

Tap "Restore" on the Pocket Pet Pro screen, or open Settings in the app and tap "Restore purchases". Pro is tied to the Apple Account that bought it. Family Sharing is not available.

What is Pocket Pet Pro?

Pocket Pet needs Pro after you've made your pet. Pro is yearly (an auto-renewing subscription; new subscribers may get a 1-week free trial) or lifetime (a one-time purchase). It includes your pet in the Dynamic Island, the Home Screen and Lock Screen widgets, walk and focus sessions, every outfit and costume, the Playroom, tricks and everything else in the app, wallpaper export and more than one pet.

How do I cancel the subscription or the free trial?

On your iPhone, open Settings › Apple Account › Subscriptions, choose Pocket Pet and tap Cancel. Cancel at least 24 hours before the trial ends or the subscription renews.

How do I add the widget?

Long-press your Home Screen, tap Edit, then Add Widget, and search for "Pocket Pet".

How do I get a refund?

Purchases are handled by Apple, so refunds are too. Request one at reportaproblem.apple.com.

What happens to my photo?

Your photo is processed entirely on your device. Nothing is uploaded. See the Privacy Policy for details.